Privacy Policy

At Stem, we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it.

Information We Collect

We may collect the following categories of personal information when you interact with our platform or services:

  • Identification data: Full name, email address, phone number, company name, country of residence

  • Account details: Login credentials, preferences, and transaction history

  • Usage data: Device information, browser type, IP address, interaction logs, and page views

  • Communication data: Messages, inquiries, and feedback sent through our website or app

This information is collected when you register, complete a transaction, fill out a form, subscribe to updates, or contact us directly.

How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our platform and services

  • Personalize your user experience

  • Respond to support requests or inquiries

  • Communicate important updates, including service changes or promotional offers (you may opt out at any time)

  • Monitor usage trends and detect potential security or fraud risks

  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Your consent

  • The necessity of processing for the performance of a contract

  • Our legitimate interest in improving our services and protecting our users

  • Compliance with applicable legal obligations

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Data encryption (in transit and at rest)

  • Access controls and authentication

  • Routine security audits and assessments

However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and secure networks when accessing our services.

Third-Party Disclosure

We do not sell or rent your personal data to third parties.

We may share information with trusted service providers who perform business functions on our behalf (e.g., cloud hosting, payment processing, analytics), provided they adhere to strict confidentiality and data protection standards.

We may also disclose information when required by law or legal process, or in response to valid government requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather usage analytics. Cookies help us:

  • Understand how users interact with our platform

  • Improve site functionality and security

  • Deliver tailored content

You can modify your browser settings to control or disable cookies at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

When updates occur, we will revise the "Last Updated" date above and, where appropriate, notify users through our platform or email.